Complaints Handling

Farmbuy.com Complaints Handling

Farmbuy.com.au is committed to prompt and thorough investigation and treatment of all complaints. Farmbuy follows procedures that are in line with the Australian Press Council's guidelines. Farmbuy.com.au will acknowledge and aim to promptly correct errors when they occur. All complaints in the first instance are handled by the Senior Digital Content Producer.

Every complainant is given a right of reply in the form of a letter or a statement for publication, depending on the circumstances. Factual errors, including incorrect names, photographs, are corrected online as soon as verification is obtained. If applicable, the complainant is offered publication of a statement in a prominent position on the website. Farmbuy.com is bound by the standards of practice of the Australian Press Council and is applying for formal membership as part of the recruitment phase of our editorial team.

If people feel that we have breached the APC standards, we will refer them to the press council: via info@presscouncil.org.au or on (02) 9261 1930.